We see that many people often feel lost in a complex healthcare landscape when it comes to important questions about care and health. The range of options is vast, reliable information is scattered, and it’s not always clear which healthcare providers or solutions best suit their personal situation. At the same time, an aging population and staffing shortages are putting increasing pressure on access to care. As a result, wait times are getting longer and longer.

We are convinced that people can be better supported in making the choices that best suit their healthcare and health needs. That is why we developed Private Health Services: an independent service that combines personalized guidance with quality insights and access to high-quality healthcare and wellness partners. In this way, we help people gain a clearer overview and better understanding, so they can make more informed and appropriate choices regarding their healthcare and well-being—with practical support when needed.

Private Health Services offers a form of personalized guidance in healthcare and wellness that is unique in the Netherlands. We combine personalized guidance and practical support for both healthcare and wellness into a single, integrated service. Our Private Health Advisors can consult medical experts when necessary and draw on validated data and information about the quality of care. This gives you an expert-backed understanding of your options, and we help you make the right choices for your health and care.

Because we operate independently of healthcare providers and health insurers, we can offer objective advice and work with you to find the solution that best aligns with your needs, wishes, and goals. In doing so, we look beyond the most obvious solutions and consider options that extend beyond what is covered by health insurance.

You can contact Private Health Services with any questions about healthcare and health. For example, if you need more insight into your options, want to find out which healthcare provider best suits your situation, are stuck in a healthcare process, or want to actively work on your health. Even if you’re not yet sure exactly what you need, we’d be happy to help you figure it out.

Private Health Services is here for you if you value quality and want personalized guidance when making important decisions about your health and care. Whether you have a specific healthcare need, are feeling stuck in a medical process, or want to actively work on your health: your Private Health Advisor will help you gain insight and clarity and make choices that fit your personal situation.

Many health insurers offer healthcare advice and assistance with wait times. This is valuable and falls within the coverage of your policy and the agreements your insurer has with healthcare providers. Private Health Services complements this in three ways.

• You’ll have one dedicated Private Health Advisor, whom you’ll get to know in advance and who will remain the same for every inquiry.
• Your advisor independently explores various options—including those outside your policy and abroad—using validated quality data from over 800 specialized practices across more than 40 treatment areas.
• The support continues throughout the entire process: from your initial inquiry to your recovery, covering both medical care and general health, including the administrative work.

Private Health Services does not replace your health insurance, but rather complements it.

Healthcare capacity is a scarce resource in the Netherlands. We believe it is important to manage it carefully and responsibly. We do this in various ways. For example, we identify where waiting times for high-quality care are shortest for our clients; we do not give our clients priority over those already on waiting lists.

We focus on a healthy lifestyle: working on your health whether or not you have symptoms, so that healthcare needs can be prevented. We assist with requests for health screenings to ensure they are used appropriately and do not lead to unnecessary diagnostics and treatment.

No. A Private Health Advisor has medical knowledge and extensive experience in healthcare, but is not a doctor or medical specialist. If you need medical expertise, your Private Health Advisor can consult a medical expert or put you in touch with a medical specialist.

Yes. You have a dedicated Private Health Advisor who serves as your personal point of contact for all your healthcare and health-related questions. This means you don’t have to explain your situation over and over again, and you receive guidance tailored to your personal circumstances.

During the introductory meeting, you’ll meet your dedicated Private Health Advisor. You’ll discuss your personal situation, needs, and expectations, as well as what’s important to you when it comes to healthcare and wellness. You’ll also receive an explanation of your Private Health Advisor’s role, and there will be time to ask questions. After the meeting, you’ll receive a summary of the information discussed, any agreements made, and any next steps.

No. The main purpose of the call is to get to know your Private Health Advisor. Do you already have a healthcare or health-related question you’d like to discuss? If so, you can, of course, think about it beforehand.

In general, you don’t need to bring anything to the introductory meeting. If you have any information relevant to a healthcare or medical issue you’d like to discuss, you’re welcome to have it on hand.

Our Private Health Advisors are available on weekdays from 9:00 a.m. to 5:00 p.m. and will respond within 24 hours on weekdays. They are also available in the evenings by appointment.

Have you been assigned a Private Health Advisor? If so, you can contact them through your MyHealth account. You can also call during business hours at +31 88 668 9800 or submit your question via the contact form.

Do you need immediate care? In an emergency, call 112. For urgent care, contact your primary care physician or the nearest hospital. Are you abroad? Then contact your health insurance provider’s emergency hotline.

Yes. You don’t always need to have a specific health concern or complaint. You can also reach out to your Private Health Advisor if you want to take an active approach to your health—for example, with questions about lifestyle, prevention, or health screenings. Your Private Health Advisor will work with you to help you understand the options that best suit your situation.

Yes. Your Private Health Advisor identifies which healthcare providers are best suited to your needs and highlights the differences in quality, wait times, distance, and costs. Your advisor uses validated quality data to do this. You make the choice; if needed, your advisor will help you schedule an appointment.

Yes. If you have doubts about a diagnosis or treatment plan, your Private Health Advisor will go over the options with you and help you find a specialist for a second opinion*. Sometimes this is covered by your health insurance.

*A formal second opinion takes place after a referral and is provided by an independent healthcare provider in the same field. You’ll then discuss the results with your original healthcare provider.

No, Private Health Services does not make diagnoses itself. However, your Private Health Advisor can help you determine which test is appropriate for your situation and where you can go to have it done.

Through our partner network, we can provide information about new and experimental treatments that are available. Such treatments often have specific conditions or eligibility requirements, which are typically not covered by basic health insurance. Your treating physician can assess whether a treatment is appropriate and whether you are eligible for it.

Would you like more insight into the available options? Your Private Health Advisor can help you explore your options and inform you about any next steps. Would a consultation with a medical specialist be beneficial in your situation? If so, it’s included in your subscription.

Private Health Services is an initiative of ONVZ and builds on the knowledge, expertise, and network that ONVZ has developed as a healthcare expert over more than 90 years. However ,Private Health Services operates as an independent service provider. The guidance provided by your Private Health Advisor is separate from health insurance, healthcare procurement, and the agreements that ONVZ Health Insurance or other health insurers make with healthcare providers. Your Private Health Advisor assesses the various options based on your individual situation and supports you with independent insight, so you can make appropriate choices with confidence. We will not share the details you discuss with your Private Health Advisor with ONVZ Health Insurance.

No. Your Private Health Advisor will explore all options that fit your needs, even if your health insurance doesn’t cover them—or only covers them partially—and even if treatment takes place abroad. Your advisor will show you in advance which costs your health insurance will cover and which you’ll have to pay out of pocket. That way, you can make your own choice, with no surprises.

To identify suitable healthcare providers for each client, Private Health Advisors use their own validated data on healthcare quality. We combine publicly available data with carefully compiled, supplementary information to assess the quality of healthcare providers. We build profiles of healthcare providers from four different perspectives:

• Analysis of public data
  We continuously monitor available data from public sources, such as outcome indicators, complication rates, the number of surgeries performed, and the composition of the medical team.
• Recommendations from healthcare professionals
  We collect recommendations from leading healthcare professionals. Which healthcare providers would they refer patients to? And, most importantly, why?
• Information from site visits
  We visit healthcare providers on-site who stand out positively based on data and recommendations. During these site visits, we gain a concrete understanding of their practices. We speak with those involved and delve into their methods, decisions, rationale, and distinguishing features.
• 
  Patient ExperiencesWe analyze data from review sites, but we also focus primarily on the experiences and treatment outcomes of our own clients.

We have now compiled over 800 profiles of specialized practices within healthcare providers, spanning more than 40 treatment areas, from knee and hip to breast and prostate cancer. That number continues to grow: the profiles are constantly being expanded, updated, and further refined. This gives us a unique and up-to-date overview of healthcare providers that is not available elsewhere. This allows us to provide every client with a carefully researched overview of options that aligns with their personal situation, care needs, and preferences.

Within Private Health Services, a dedicated team is responsible for assessing the quality of healthcare providers. Data on healthcare quality is periodically updated, supplemented, and validated in various ways. For each area of treatment, the team also collaborates with specialized physicians.

Here, you can securely manage your subscription and personal information. It also serves as the primary channel of communication between you and your Private Health Advisor, allowing you to exchange information about your healthcare and health-related questions in a secure and discreet manner and to view the status of your care plans.

You can log in to MyHealth here.

Having trouble logging in? Please contact your Private Health Advisor.

MyHealth is where you can view your subscription and personal information. This portal is accessible only with two-factor authentication (2FA). This secures your personal portal with an extra layer of protection (a code sent via text message) in addition to your chosen password, without making the login process unnecessarily complicated.

We place great importance on your privacy and ensure that your data is handled securely and with care, in accordance with our privacy statement. Access to your medical data is strictly protected. In doing so, we comply with Dutch privacy laws. You can access your activity history with Private Health Services through your MyHealth account.

The information you share with your Private Health Advisor will never be shared with other parties—including ONVZ Health Insurance—without your consent. As part of our service, our Private Health Advisors are trained in and accustomed to exercising discretion when handling all information they receive during the course of their work.

Make sure you’re logging in with the correct email address and password you used to create the account. You can only log in with an email address we have on file. You can then complete your registration using the text message you’ll receive from our partner.

If this doesn’t work, please contact your Private Health Advisor.

You can change your password by clicking "Forgot Password" on the login page. You can then set a new password. You must have an account to do this.

If this doesn't work, please contact your Private Health Advisor.

• You’ll be assigned a dedicated Private Health Advisor who understands the healthcare system, gets to know you and your situation, and helps you with all your questions about healthcare and health. There’s no limit to the number of times you can contact your Private Health Advisor.
• Your Private Health Advisor takes a lot of the legwork off your hands. Think of questions like: where should I go for help, how does the healthcare system work, what programs or reimbursements are available, and what steps do I need to take on my own?
• Where possible, we’ll also handle practical matters, such as arranging transportation to an appointment or a meal on-site (the costs themselves are not included).
• Together with your Private Health Advisor, you can createa personalized health plan and work toward your personal goals.
• Your Private Health Advisor uses validated data and information on healthcare quality and can consult our medical network to provide clarity on your options.
• Would a consultation with a medical specialist be beneficial in your situation? If so, the costs are included in your subscription. A fair use policy applies: there is no fixed maximum number of consultations, as long as usage is reasonable.
• As a subscriber, you also benefit from discounts at selected partners of Private Health Services. We select these partners based on quality criteria, such as thoroughness, positive reviews, and the involvement of medical professionals. This never involves hospitals or doctors for treatments. Think of partners who provide insight into your health, offer personalized guidance in complex care situations, or give advice on how to continue living at home for longer.

Yes. The Private Health Services subscription gives you access to your Private Health Advisor, guidance, and the other services included in the subscription. See the question above,“What’s included in my subscription?” to find out exactly what’s included in the subscription.

Costs forcare,treatments, or additional services you purchase—such as transportation, a hotel stay, or other convenience services—are not included. If a service involves costs, you’ll always see this clearly in advance in MyHealth. We’ll also indicate whether these costs are (partially) covered by your health insurance.

No. Private Health Services is an independent service for which you purchase a subscription. The cost of the subscription is not covered by health insurance.

However, for care or services you receive through your Private Health Advisor, reimbursement from your health insurance may sometimes be possible. Your Private Health Advisor will always clearly indicate what the costs are and whether they can be reimbursed in full or in part.

No. The Private Health Services subscription is not covered. For care you choose through your Private Health Advisor, coverage depends on your health insurance plan. Your advisor can help you determine which costs are covered by your health insurance and clarify which costs you’ll have to pay yourself.

Yes. You can enroll your spouse and children in Private Health Services. You’ll all share a single subscription, and your spouse and children will be charged a reduced rate.

Payment is processed through the primary subscriber. Because health and medical information is sensitive, we ask family members to give their consent if the primary subscriber wishes to ask healthcare or health-related questions on their behalf.

Currently, your partner and children can only be added when you sign up for the subscription. It is not yet possible to do this at a later time. We are working on making this possible in the future.

Yes, that’s possible. If your partner or child also has a subscription and has authorized you to do so, you can contact your Private Health Advisor on their behalf and ask questions about their care or health.

Because health information is sensitive, we always ask for prior consent from the family member in question.

Yes. Your spouse and children up to age 26 can be added to your Private Health Services subscription, even if they no longer live at home. Special family rates apply.

Your partner and your children aged 12 and older will receive their own account and can discuss their healthcare and health-related questions directly with a Private Health Advisor. They can conduct the introductory consultation on their own, but it’s also possible to do so together with a family member.

Starting at age 27, they’ll need their own subscription. They’ll then become the primary subscriber, and payments will be processed through their own subscription.

That varies by healthcare provider. You’ll always receive a quote in advance that specifies the applicable costs and whether they may be (partially) covered by your health insurance. You’ll pay any non-reimbursable costs yourself; if necessary, you can submit a claim to your health insurance provider for reimbursable costs. This way, you’ll know exactly where you stand in advance.

The Private Health Services subscription is not covered and does not need to be submitted for reimbursement.

If you have questions about your health insurance, policy terms, or claims, please contact your health insurance provider.

Are you discussing a care plan, health program, or treatment with your Private Health Advisor? If so, your Private Health Advisor can help you understand the expected costs and explain which parts may be covered by your health insurance and which parts you might have to pay for yourself.

Would you like to change or cancel your subscription? Please contact your Private Health Advisor. They’ll be happy to assist you and ensure that the change or cancellation is processed.

The subscription has a minimum term of one year. After this first year, you can cancel the subscription on a monthly basis.